Refund policyRefund Policy

Effective date: July 26, 2026

This Refund Policy explains when and how Imejis.io ("Imejis", "we", "us"), a product of JAGODANA LLC, provides refunds for paid subscriptions and services. It forms part of our Terms of Service. By purchasing a paid plan you agree to this policy.

1 eligibility1. Eligibility

To be eligible for a refund, all of the following must apply:

• You purchased the subscription or service directly from Imejis.io.
• You request the refund within 30 days of the original purchase date.
• The purchase is not a promotional or discounted plan (those are non-refundable).
• Your account is in good standing, with no violation of our Terms of Service or Acceptable Use Policy.

2 what is and isnt refundable2. What is and isn't refundable

• Prorated refunds. Approved refunds are prorated for the unused portion of the current billing period.
• Non-refundable fees. Setup fees, one-time charges, and add-on fees are not refundable.
• Renewals. Subscription renewals are refundable only if you request it within 48 hours of the renewal date.
• Usage. Consumed usage (for example renders already generated) is not refundable.

3 how to request a refund3. How to request a refund

1. Email support@imejis.io with the subject "Refund Request" and include your name, the email on the account, the date of purchase, and the reason.
2. Our team reviews the request and may ask for details to verify your identity and purchase.
3. We notify you by email whether the request is approved or denied.
4. If approved, the refund is issued to your original payment method, typically within 10–15 business days (your bank or card issuer may take longer).

4 how refunds are processed4. How refunds are processed

We use Stripe as our payment processor. Approved refunds are issued through Stripe to the original payment method, and you may receive a notification from Stripe about the transaction.

5 billing questions and chargebacks5. Billing questions and chargebacks

If you think a charge is incorrect, contact support@imejis.io first and we will work to resolve it quickly. Disputing a charge with your bank or card issuer before contacting us can add fees and delays, so we encourage you to reach out to us directly.

6 changes to this policy6. Changes to this policy

We may update this Refund Policy from time to time. Changes take effect when we post the updated policy with a new effective date. Please review it periodically.

7 contact7. Contact

JAGODANA LLC (Imejis.io), United States. Refund questions: support@imejis.io.