--- title: "Troubleshooting renders - Help Center - Imejis.io" description: "Fixes for the most common issues, from overflowing text and missing fonts to 401 and 429 API errors." url: "https://www.imejis.io/help/troubleshooting-renders" image: "https://www.imejis.io/og.png" --- # Troubleshooting renders - Help Center - Imejis.io [Help Center](/help) Troubleshooting # Troubleshooting renders Fixes for the most common issues, from overflowing text and missing fonts to 401 and 429 API errors. Most render problems come down to one of a few causes. Here are the common ones and how to fix each. ## [Text overflows or gets cut off](#text-overflows-or-gets-cut-off)Text overflows or gets cut off Your text is longer than the space you designed for. Design the text component for the longest realistic value, turn on auto-fit or wrapping, or shorten the input. Remember that fixed dimensions never reflow, so the layout stays pixel-perfect and long text needs room. ## [The wrong font shows up](#the-wrong-font-shows-up)The wrong font shows up The font isn't available at render time. Use a font from the font list, or upload your custom font first so the renderer can embed it. ## [An image field renders blank](#an-image-field-renders-blank)An image field renders blank The image URL couldn't be loaded. Check that the URL is public, reachable, and points directly at an image file. A link behind a login or a redirect won't load. ## [A dynamic field isnt applying](#a-dynamic-field-isnt-applying)A dynamic field isn't applying The field name in your request doesn't match the template. Field names are case-sensitive, so `title` and `Title` are different. Confirm the exact name in the editor and match it exactly. ## [401 unauthorized](#401-unauthorized)401 Unauthorized Your API key is missing or wrong. Copy a fresh key from your dashboard and send it in the `Authorization` header as `Bearer `. ## [429 quota exceeded](#429-quota-exceeded)429 Quota exceeded You've used your render allowance for the period. Wait for the reset or upgrade on the [pricing page](/pricing). See [how pricing and quota work](/help/pricing-and-quota) for the details. ## [Still stuck](#still-stuck)Still stuck? If a render still fails after these checks, reach out and include the design ID and the exact request you sent. That's usually enough to spot the cause fast. ## [Frequently asked questions](#frequently-asked-questions)Frequently asked questions ### [Why does my text look different from the editor](#why-does-my-text-look-different-from-the-editor)Why does my text look different from the editor? Almost always a font issue. Make sure the font is on the font list or uploaded as a custom font so the renderer can use it. ### [Why is my image not showing in the render](#why-is-my-image-not-showing-in-the-render)Why is my image not showing in the render? The image URL isn't publicly reachable. Open it in a private browser window. If it needs a login or redirects, the renderer can't load it. ### [My api call returns 401 whats wrong](#my-api-call-returns-401-whats-wrong)My API call returns 401\. What's wrong? The API key is missing or invalid. Generate a new key in your dashboard and pass it as `Bearer ` in the `Authorization` header. ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.imejis.io/#organization","name":"Imejis.io","url":"https://www.imejis.io","logo":{"@type":"ImageObject","url":"https://www.imejis.io/icon-rounded.png","width":512,"height":512},"sameAs":["https://twitter.com/Imejis_io","https://www.instagram.com/imejis_io","https://in.pinterest.com/imejisio"],"contactPoint":{"@type":"ContactPoint","contactType":"customer support","url":"https://www.imejis.io/faqs"}},{"@type":"SoftwareApplication","@id":"https://www.imejis.io/#software","name":"Imejis.io","url":"https://www.imejis.io","applicationCategory":"DesignApplication","operatingSystem":"Web","description":"Template-based image generation API. Design templates in a drag-and-drop editor, generate images programmatically via REST API.","offers":[{"@type":"Offer","name":"Free","price":"0","priceCurrency":"USD","description":"100 API calls/month, 50 templates, 500MB storage"},{"@type":"Offer","name":"Basic","price":"14.99","priceCurrency":"USD","description":"1,000 API calls/month, unlimited templates, 10GB storage"},{"@type":"Offer","name":"Pro","price":"24.99","priceCurrency":"USD","description":"10,000 API calls/month, unlimited templates, unlimited storage"},{"@type":"Offer","name":"Unlimited","price":"69.99","priceCurrency":"USD","description":"100,000 API calls/month, unlimited templates, unlimited storage"}],"featureList":["REST API with sync image response","MCP server for AI agents (Claude, ChatGPT, Cursor)","Drag-and-drop template editor","Built-in Unsplash stock photos","Multi-region API (US, EU, Singapore, Australia)","Public shareable links","Bulk image generation","Zapier, Airtable, Google Sheets integrations"],"screenshot":"https://www.imejis.io/og.png","provider":{"@id":"https://www.imejis.io/#organization"}},{"@type":"WebSite","@id":"https://www.imejis.io/#website","url":"https://www.imejis.io","name":"Imejis.io","description":"Automate image generation with API. Generate social media images, e-commerce banners, and marketing graphics at scale.","publisher":{"@id":"https://www.imejis.io/#organization"}}]} ``` ```json {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.imejis.io/"},{"@type":"ListItem","position":2,"name":"Help Center","item":"https://www.imejis.io/help"},{"@type":"ListItem","position":3,"name":"Troubleshooting renders","item":"https://www.imejis.io/help/troubleshooting-renders"}]} ``` ```json {"@context":"https://schema.org","@type":"TechArticle","headline":"Troubleshooting renders","description":"Fixes for the most common issues, from overflowing text and missing fonts to 401 and 429 API errors.","url":"https://www.imejis.io/help/troubleshooting-renders","mainEntityOfPage":"https://www.imejis.io/help/troubleshooting-renders","datePublished":"2026-08-03T00:00:00.000Z","dateModified":"2026-08-03T00:00:00.000Z","image":"https://www.imejis.io/og.png","inLanguage":"en","author":{"@id":"https://www.imejis.io/#organization"},"publisher":{"@id":"https://www.imejis.io/#organization"}} ```